Frequently Asked Questions

If you cannot find your answer below, please submit your question here

1. How long does shipping take?

Shipping takes 5-7 days based on selected shipping method.

2. How much water to do I mix with the plaster?

The Handprint Tower of time requires room temperature water.

When I was 1 = 1/4 cup water

When I was 2 = 1/4 cup water

When I was 3 = 1/4 cup water

When I was 4 = 1/2 cup water

When I was 5 = 1/2 cup water

Click here for detailed instructions.

3. Is your site secure?

Yes.  All transactions are handled by a secure server.

4. Where can I buy locally?

Please check out our store locator.

5. Where do you ship from?

Please visit our Retail Store locator to find your nearest place to purchase.  If not available, you can order online.  We ship from Brea, California which is located in Southern California.  All wholesale orders ship from Brea.

6. Where's my order?

Please log in, go to My Account.  Click on Your Orders.

7. Wholesale - Can my store be listed on the store locator?

Yes.  Once logged in as a wholesale account, you will be able to add your stores.  You will also be able to customize your store's information (hours and location, websites and social media links, and even publish your own self generated coupon.)

8. Wholesale - Do you drop ship?

Currently, we only drop ship for personalization type orders. Please contact us for further details.

9. Wholesale - How do I set up a wholesale account?

Register for an account and once approved you will have access to wholesale pricing.  Please visit the Resources section once logged in for all pertinent information.